Basis of sale and availability
All prices quoted are inclusive of VAT unless otherwise stated. Goods are not supplied on a trial basis. All products (inc. special offers, upgrades, promotions and free gifts) are subject to availability. All illustrations and product descriptions featured in out advertisements, web site or brochures are correct at the time of going to press or web pages going ‘live’. Any changes to products will be mentioned on the website or at the time of ordering by mail order. Prices and promotional offers are subject to change without notice. All are subject to availability. Unless we are specifically asked about requirements or compatibility, we shall assume the customer is aware of what these are. In certain circumstances returned items may incur a restocking fee of 20%.
Access, Mastercard, Visa, Switch, Visa Electron, Solo cards are accepted without surcharge, however we reserve the right to offer delivery only to the card holders billing address. Your credit/debit card will be charged at the time of order in order to secure the goods. Personal or business cheques are welcome but will need to be cleared before the goods are shipped. This takes up to 7 working days from when we receive the cheque. Payment can also be made by bank transfer.
Title of goods
No property or title of the goods shall pass from The Audio House to the customer until payment has been received in full. The customer is responsible for the goods from the time of delivery.
Acceptable orders which have been placed and cleared by 12pm weekdays will be shipped that day for expected delivery in Mainland UK during the next working day, (barring systems failure etc). If an order has not cleared in time, The Audio House will attempt to contact the customer to inform them of any delay. The Audio House defines “cleared orders” as orders that have cleared funds and security checks. All shipments in transit from The Audio House are covered by carrier’s insurance. The customer’s signature will be required at time of receipt and goods cannot be left without such signature.
If we have to part ship an order, due to temporary stock shortage, subsequent part shipments will not carry a delivery charge. We will always attempt to let you know if an item is out of stock at the time.
Non delivery and damaged goods
The customer’s signature will be required at time of receipt and goods cannot be left without such signature. Claims for non delivery, missing items or damage to goods in transit must be made within seven working days of expected delivery. Claims will not be accepted after this time. New goods found to be “dead on arrival” or faulty can be returned for replacement or refund. The customer must notify The Audio House within seven days of receipt of the goods. The faulty goods will then be collected by our courier. Failed deliveries due to customer (i.e. customer not present or refused goods) which are returned to The Audio Houseare subject to £15 charge for return. If the same goods are requested to be re-delivered, a minimum charge of £5 will apply.
What if my product doesn’t work?
In the unfortunate circumstance that you have received a faulty item, please contact us immediately so that we can organise a replacement or refund. If your item is under warranty and fails or develops a fault with 30 days, we will offer you a full refund or full replacement. After 30 days, we will attempt repair, if this is not possiible we will offer a replacement or in certain circumstances, a refund. Goods must not have been tampered with, thus negating any warranty. Please contact us for further guidance.
What if I want to return my item ?
Under Consumer rights act 2015, you have 14 working days from the date you receive a product to return your order for a refund if you’re not satisfied with your purchase. We will require you to pay the delivery costs back to us, and you’ll need to contact us first to arrange for a returns number and address.
We shall accept the return providing the goods are returned in their original packing complete with all accessories, leads, manuals etc., Please ensure that all returns are securely wrapped & packaged. Refunds will be for goods only & will not include any carriage costs paid to us.
We reserve the right refuse or to make a partial refund if the goods have been damaged or tampered with.
Credit card payments will be refunded within 30 days
What address do I return goods to?
215 Tarring Road